Privacy Policy for Flamez Restaurant

At Flamez Restaurant, we value your privacy. Any information you provide on our website is used solely to enhance your dining experience.

What We Collect

Contact details for reservations or inquiries.
Payment information for online orders (processed securely through third-party payment providers).
How We Use Your Information

To confirm reservations and provide updates on special events or promotions.
To process orders and deliver our services.
Your Rights
You can request to access, update, or delete your personal information at any time. We never share your data with third parties for marketing purposes.

For questions about your privacy, email us at flamezbydon@gmail.com

Acceptance of Terms:
By using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use this site.

1. Reservations
Online reservations are subject to availability. We reserve the right to modify or cancel bookings due to unforeseen circumstances.

2. Payments and Refunds
All payments made through the website, including deposits for reservations, are subject to our refund policy. Refunds are processed within 7-10 business days if applicable.

3. Menu Changes
Menus and pricing are subject to change without prior notice. Availability of certain dishes may vary depending on season and supply.

4. Privacy Policy
Your personal information is protected and used solely for purposes related to your reservation or inquiries, as outlined in our [Privacy Policy].

5. Liability
We strive to ensure all information on our site is accurate, but we cannot be held liable for typographical errors or outdated details.

6. Eligibility
Online orders are available only to individuals over the age of 18. By placing an order, you confirm you meet this requirement.

7. Order Accuracy
Please review your order carefully before submission. Once submitted, changes cannot be guaranteed.

8. Delivery Zones
Deliveries are available within a specified radius. Orders placed outside this area may be subject to cancellation.

9. Takeout Order Cancellation
Orders can be canceled within 5 minutes of submission by contacting our support team. Refunds for prepaid orders will be processed according to our policy.

10. Food Quality Assurance
While we ensure the best quality of food, any issues with your order must be reported within 4 hours of delivery or pickup.

At Flamez Restaurant, we operate with a transparent refund policy designed to ensure fairness to all our guests:

1. Dine-In Orders:
Refunds are not issued for personal taste preferences or change of mind. However, we’ll address concerns regarding the quality or preparation of food brought to our attention during your visit.

2. Takeout & Delivery:
We want you to enjoy our food wherever you are! If there’s an issue with your order, such as incorrect items or quality concerns, contact us within 24 hours, and we’ll find a solution—whether it’s a replacement, store credit, or a refund.

3. Special Event Reservations:
Deposits for private bookings or group events are refundable if canceled at least 72 hours (3 days) in advance.